That embarrassing moment when the bill comes…
Have you ever have that experience when you go for a meal with a group of friends. The bill comes. You thought you were splitting it between you. And then one guy (or gal) pulls the unexpected…
“Oh but I didn’t have a starter, so I just want to pay for what I ate…”
There’s something in the body language, maybe he or she turns away. And of course, typically, they manage to forget about the tip, or the bottled mineral water, or the bread.
It’s embarrassing for everyone. And our natural reaction is to want to save face – their’s and yours.
So you jump to fair
Of course they DID only have a main course. Maybe it’s better to just pay for what you ate? Everyone puts in for what they ate, you to and from. The bill gets passed around. You scrabble around for change and, yet somehow, there isn’t quite enough money in the pot at the end of it all.
And then there’s that small stain on the experience
Instead of leaving, laughing, joyous, and totally at one with your friends, you leave thinking,
“That was a nice evening”
Nice? Who wants nice? We want jump up and down wonderful!
So the whole experience a bit flat. Not that jump up and down wonderful evening you could have had.
I hear you, making the argument in your head that you should have set the expectations at the beginning. Decided how you were going to split the bill. Got clear from the get-go.
Because, what happens when you decide to be ‘fair’ in the moment, is that it can ruin the bigger experience.
And sometimes that’s more important for everyone.
And then there’s the other way of doing it …
I’m doing a joint venture at the moment. And it’s a total reverse. It’s a big picture ‘in-it-to-win-it’ situation.
We’re in it together. We’re both working as hard as we can, doing our best stuff, just getting on with it.
We’re not counting pennies. We’re not counting cups of coffee or who ate what (metaphorically speaking ).
We’re not counting where the leads came from. My list, his list, my social media, his YouTube. We’re not counting hours worked that’s for sure!
We’re both just in it, doing what we do, jamming ideas together and having a lot of fun in the process. We cheer each other on as the sales come in and we commiserate when the database freezes right before the big launch.
Of course, we’re in it for the business. We want this to be a win-win-win.
We see the bigger picture
We know that by working together, the results will be better for all of us than if we did it alone. And we deliver a ton more value to you – the customer – than we could possibly do separately.
I never want to be that person in the restaurant who asks to pay for just what I ate. Who forgets that, for a couple of extra $$ one way or another, I can ruin the experience of a great evening.
The bigger picture is more important than being fair
Because you know what, the bigger picture of business is more important than being fair in the moment.
I’m loving my first big joint venture.
Will I do it again? Well, we’ll see what the final numbers say, but right now, I’d do it again in a heartbeat!
So if it crosses your mind to start counting the chips, you want to talk about what’s ‘fair’ in your business dealings. Just stop for a second. Think about the bigger picture. Think about what you’re really in it for and make it a great experience. make it about that connection, and of course, make it your biggest success.
Love your comments, as ever!